Privacy policy.

Our commitment

Lux Property Holdings respects your privacy and processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

Information we may collect

When you contact us or submit an enquiry, we may collect:

• Your name, telephone number and email address.
• The home or property information you are interested in.
• Your message, preferences and any information you choose to provide.
• Basic technical information needed to operate and protect the website.

How we use information

We use personal information to respond to enquiries, arrange property viewings, provide requested sales information, maintain our records, improve the website and meet legal or regulatory obligations. Marketing messages will only be sent where permitted, and you may opt out at any time.

Sharing and service providers

Information may be shared with authorised sales representatives, professional advisers and service providers who support the website or enquiry process. We do not sell personal information. Third parties are expected to protect information and use it only for the purpose for which it was supplied.

Cookies and external links

The website may use essential technical services and limited cookies required for reliable operation. Links to Lalela Estate, maps or other third-party websites are governed by those providers' own privacy practices.

Retention and security

We retain personal information only for as long as reasonably necessary for the purpose collected, legal requirements or legitimate business records. Reasonable organisational and technical safeguards are used to protect it, although no online system can be guaranteed completely secure.

Your rights

Subject to applicable law, you may ask to access, correct or delete your personal information, object to certain processing or withdraw consent. Please use the website's enquiry form and state that your request relates to privacy. You may also lodge a complaint with South Africa's Information Regulator.

Updates

This policy may be updated when our practices or legal obligations change. The latest version will be published on this page with its revision date.